Service and Support

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Spare Parts

Barrus carries over 60,000 lines as spare parts inventory company-wide and has a team dedicated to Shire genuine parts. 

To manage these parts, we have invested in eight Kardex Shuttles which carry over 22,000 lines with a combined capacity of around 17 tonnes. This, paired with Optimiza inventory management software to measure projected availability, ensures we can fulfil a high percentage of orders quickly from stock. 

Spare parts are core to our business, so orders are processed within 20 minutes and those received by 4pm are despatched on the same day for next day delivery.

Authorised dealers can make use of our electronic parts ordering portal, DIAL 247, which is also an electronic parts catalogue. The system offers instant access to live information including stock availability, order entry, back order status and order history. 

For more information on Shire genuine parts, please contact the Spare Parts team directly on 01869 363612.

 

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Technical Support

Our dedicated technical support team is available to you throughout the life of your engine and can even offer advice when the decision arises to repower or rebuild your Shire engine. The specialist network of authorised dealers is also on hand to offer support and advice as and when you need it.

To extend the life of your engine, all engine manuals, service sheets and parts lists are available to download here. If you need a hand getting started with maintaining your engine, we have a series of ‘how to’ videos also available here.

If you would like any further information on the support available, please email richard.cooke@barrus.co.uk

Find your nearest Shire dealer

For expert advice and support contact your local Shire dealer.

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Download the shire brochure

Download the latest Shire Brochure

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Contact Shire Sales and Support

Contact Shire Sales and Support Directly

Sales:

chris.pearce@barrus.co.uk

Warranty & Technical Support:

richard.cooke@barrus.co.uk

Contact Us

Marketing Services Department,
E.P. Barrus Ltd, 
Glen Way,
Launton Road
Bicester, Oxfordshire
OX26 4UR        

Tel: 01869 363636
Fax: 08714 298109
Email: customerservices@barrus.co.uk        

VAT Number: GB226662558

Company Registration Number: 148476

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