THE OPPORTUNITY

• Service Coordination: Administer workshop and field service job cards; coordinate diaries and workloads for technical teams.
• Warranty Management: Manage claims and parts return processes with manufacturers.
• Financial Admin: Raise and process invoices for labour and parts; manage purchase orders and shipping lists.
• Reporting & Data: Produce KPIs and monthly performance reports; maintain accurate CRM and SharePoint data.
• Customer Liaison: Resolve enquiries efficiently and coordinate with Finance regarding account queries.
• Process Improvement: Support initiatives to enhance divisional efficiency and profitability.

REQUIREMENTS

Professional Experience:

• At least 3 years' experience in a busy customer service or aftersales environment.
• High attention to detail, particularly with invoicing and data administration.
• Good academic qualifications to A-level standard (or equivalent).
• Full UK driving licence.

Key Skills Sought:

• Strong organisational and time management skills.
• Ability to prioritise effectively and work well under pressure.
• Technical/Engineering environment or warranty admin experience (Desirable).
• Knowledge of AS400 / Infor systems (Desirable).

Personal Attributes:

Highly organised and detail-focused. You should be a collaborative team player who takes pride in delivering excellent service in a fast-paced technical environment.